Policy
Shipping & returns
How orders leave Anaheim, what freight costs, and what happens if something needs to come back.
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FOB Anaheim, California Title and risk of loss pass to the buyer on despatch.
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Ships the same day Stock items. Imprinted work typically 3–5 business days; custom work 5–7.
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10 days to return Stock items only, with an RMA number issued by us.
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7 days to report damage From receipt. Keep every carton and all packing material.
Shipping and handling
FOB Anaheim, California. All orders ship by best method; actual freight is added to the invoice. Standard orders ship ground; express or other arrangements must be specified when ordering. Ship dates are approximate and depend on prompt receipt of all necessary information.
Shipping to more than one address? A $5.00 processing fee applies per location. Products are individually poly-bagged and bulk packed; special packaging is quoted on request.
ReturnsStock items only
- Stock items may be returned within 10 days of receipt.
- Returns are subject to an inspection, re-boxing and restocking fee.
- Items must be repacked in their original packaging; damage during return shipment is the customer's responsibility (insure your package).
- Customers pay initial and return shipping; credits apply to product only.
- No returns on custom products, including custom imprinting, sizes or bonded accessories.
Don't return it. Call 714-229-9152 or email info@hippodisplays.com and we'll sort it out. If a carton arrives visibly damaged, refuse it — or insist on a damage notation on the freight bill, contact the carrier for an inspection, keep all boxes and packing material, and tell us within 7 working days of receipt.
Return procedureThree steps
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1
Contact us for an RMA number.
Call 714-229-9152 or email info@hippodisplays.com. Returns are not accepted without one.
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2
Label every package with the RMA number.
Put it where it can be seen — on the outside of each carton.
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3
Include the completed return form.
Returns that arrive without it are not accepted.
Need an RMA, or something arrived wrong?
Call us and we'll deal with it directly — no ticket queue.