Answers · 9 questions
Questions, answered.
Pricing, minimums, lead times, freight and returns. If yours isn't here, call 714-229-9152 — a person picks up.
Ordering & quotes
How do I get a price?
Every product page shows quantity-tier pricing. Add what you need to your quote list and submit it — we reply with a firm quote including freight and lead time, normally within one business day.
Is there a minimum order?
There is no minimum quantity, but orders under $50.00 carry a $10.00 minimum-order fee, added automatically at checkout. Imprinting requires 50 pieces; a few items have their own small minimums shown on the product page.
What payment options do you accept?
Visa, MasterCard and American Express. Checks and money orders are accepted as prepayment. Custom and imprinted orders require a deposit before production begins.
Stock & lead times
Are items in stock?
Stock items are inventoried at our plant in Anaheim, California and ship the same day. Imprinted orders typically ship in 3–5 business days, and custom displays in 5–7 working days, depending on quantity, packaging and drop shipments.
Shipping
How is shipping charged?
FOB Anaheim, California. Orders ship by best method (standard: ground) and actual freight is added to the invoice; express and other arrangements must be specified when ordering. Ship dates are approximate.
Drop shipments and special packaging
A $5.00 processing fee per location applies to orders shipped to two or more addresses. Products are individually poly-bagged and bulk packed; special packaging is quoted on request.
My shipment arrived damaged
Do not accept a carton with obvious damage, or insist on a damage notation on the freight bill. Contact the carrier immediately and request an inspection, keep all boxes and packing material, and contact us within 7 working days of receipt.
Returns & cancellations
What is your return policy?
Stock items may be returned within 10 days of receipt with an RMA number issued by us; a restocking fee applies and shipping costs are not credited. Custom, imprinted and accessory-bonded items are not returnable. See Shipping & Returns.
Can I cancel an order?
Contact us as soon as possible. Orders already in production are charged for work completed; orders already shipped cannot be cancelled.
Nothing matches that. Try a different word, or ask us directly.
Still not sure?
Tell us the item number and the quantity and we'll come back with a firm price, freight and a lead time.
